We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags in tact, and in its original packaging.
To start a return, you can contact us at email@example.com.
* Description of product defect
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item you receive is the wrong item or damaged, so that we can evaluate the issue and make it right.
Damaged packages please contact your postal service provided regarding damaged boxes, or bent envelopes stamped "do not fold/bend", thus causing items to become damaged.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders, customized or personalized items). Please contact us, if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.